VIG wants to serve as broad a range of people as possible – with innovative products that provide social and environmental added value.

Customer orientation and product innovation

The local Group companies are responsible for designing products and services that meet the needs of their local customers.

An overview:

    • “Green” life insurance
      In addition to covering personal risks, some insurance products also have a positive effect on society and the environment. VIG insurance companies, for example, offer unit-linked life insurance policies that invest in ESG funds.
    • Insurance products providing environmental added value
      Custom-tailored insurance policies promote environmentally friendly mobility and energy-efficient construction.
    • Insurance for innovative, sustainable technologies
      VIG helps promote the transition to renewable energy by providing insurance for equipment in Central and Eastern Europe.
    • Digital services
      The VIG companies develop new products and services that make life easier for customers. Digital solutions are ranging from customer advice to insurance solutions all the way to claims handling.
    • Affordable protection
      Lower premiums for certain target groups allow more people to purchase insurance coverage.
    • Creating added value by assistance services
      VIG customers in many countries are supported by the Group's own service companies. Several services are being offered digitally based on a software system that was developed in-house, one of the most modern on the market.

The digital transformation is at the top of VIG'S agenda

The VIG 25 strategic programme underscores VIG's efforts to further strengthen and improve its client relationships. This objective is closely related to the digital transformation. The VIG insurance companies have prepared individual plans for implementing the digital transformation that take special local circumstances into account. VIG Holding uses centralised resources to assist with this process, such as the Digital Hub, Digital Base and VIG Xelerate.

Strict rules and clearly defined processes for data protection and security

VIG implements many measures to protect sensitive customer and employee data. A data protection coordinator at VIG Holding has managed all such projects since 2019. The data protection officers at the individual companies are responsible for implementing specific measures. They also analyse new projects from a data protection point of view and train employees. The data protection management system includes technical and organizational measures, as well as measures to raise the awareness of risks.

The data protection experts in the Group share information extensively. Meetings are held by video conference approximately every three weeks. They either discuss a pre-arranged topic, such as a recent decision by the European Court of Justice, or deal with a variety of topics in an “open meeting”. This can take place in private with the coordinator or together with other responsible persons.