Team Coordinator Service Delivery Office (all genders)
City
Vienna
Seniority
experienced
Position Type
full-time
Gender
all genders
Start date
asap
VIG IT Core Insurance Systems
- Active Step Inform
- Apply
- Get to know
- Take off
Your Tasks
- Team coordination across all current and future ITSM processes
- Cross-functional development of the ITSM roadmap within VIG
- Assumption of process ownership and role of VIG IT Change Manager; preparation and moderation of CAB/ECAB; risk/impact assessments, rollback plans
- Definition and measurement of KPIs; addressing deviations and tracking corrective actions; ensuring audit and compliance evidence (e.g., ISO 27001).
- Process and tool enablement: harmonization of ITSM processes, promotion of standard changes/automation
- Stakeholder management: close collaboration with service owners and service desk; clear communication of risks, decisions, and maintenance windows
Your Profile
- Degree in (business) informatics or a related field, or equivalent practical experience; ITSM expertise with a focus on change management
- Lateral leadership: experience in functional leadership/team coordination across multiple ITSM processes; confident facilitation, conflict and escalation management
- Basic technical understanding of CI/CD and release strategies, as well as CMDB/service mapping
- Structured, detail-oriented, and process-driven working style
- Strong communication and teamwork skills, including cross-functional collaboration
- Excellent English skills, both written and spoken
- Ability to support ITSM-related projects, particularly in the areas of automation and tool integration
- Confidence in conducting audits and enforcing process compliance
- Willingness to work outside regular business hours (maintenance windows)
Your benefits
Benefits may vary between VIG companies
- Hybrid work
- Flexitime model
- 37.5 hours per week
- Home office starter package
- Additional days off (e.g., for new additions to the family, Social Active Day, training days)
- Attractive, competitive salary
- Discounted insurance products
- Discounted products at Erste Bank as well as free debit and credit cards
- Numerous partnerships in retail, tourism, gastronomy and elsewhere
- Detailed onboarding for new arrivals with Welcome Day and induction programmes
- Individual talent toolset (VIG competence model) for planning personal and professional development
- Regular VIG talks for dialogue between managers and employees
- Career for experts as an alternative to management careers
- Coaching for managers, experts and expats
- Training, seminars and e-learning courses for professional and personal development
- Group-wide training with competent and international cooperation partners
- Language courses
- Extensive range of sports and fitness courses from an external training provider throughout Austria (live or virtual)
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Running events such as Vienna City Marathon
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Sustainably produced VIG sports shirts
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Anonymous and free advice from an external employee assistance programme for employees and relatives, including a well-being platform with videos, articles and podcasts, etc.
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Our own outpatient service with medical advice, physiotherapy and massage service
- Creche, nursery and day care at two locations near the head office
- Childbirth allowance, child allowance and a gift for the newborn
- Dad/family week offers additional days off for new family members
- Services for employees on parental leave, such as parental coaching
- Information for families on childcare or caring for relatives
- We support paternity leave and part-time management
- (Virtual) events for employees offer regular updates from Human Resources or the company
- VIG Get-Together as a virtual year-end event
- Social Active Day – one day off per year for charitable work
- Access to events and exhibitions, such as architecture at Ringturm
- Good accessibility by public transport and via bicycle paths
- Lockable bicycle storage room
- Showers
- Canteen with breakfast and lunch at reduced prices
- Air-conditioned offices with sustainable district heating or cooling
- Hybrid work equipment
- Advice on the ergonomic design of the workplace by occupational physicians
- Height-adjustable desks in modern offices
- Pleasant ambience thanks to works of art and plants
- Accessibility in most buildings
- Recycling in offices, photovoltaic systems with solar power
- VIG talent toolset competency model as the basis for HR work
- Our "Principles of Collaboration" and a "Guide to Inclusive Language" as a framework for communication
- Diversity management for individual development
- Diversity officer for the implementation of the diversity strategy
- Employee resource group "all colours" for the exchange and networking of employees of the Austrian Group companies on LGBTIAQ+ issues
- Interdepartmental and group-wide projects enable mutual exchange and learning from one another
- We see it as our responsibility to protect the values that matter to our customers
Our mission
The annual gross salary (full-time) for the position is at least EUR 80.000,-. Do you have extensive experience and expertise? If so, we're happy to offer a salary above this amount in recognition of your qualifications.
This full-time position is to be filled as soon as possible.
Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE). With around 30,000 employees in more than 50 insurance companies and pension funds in 30 countries, we work for around 33 million customers every day. We do this successfully, which is why VIG Group has an “A+” rating with a stable outlook. We are characterized by commitment, competence and service orientation on the one hand, and a diverse team with different talents and exciting areas of work in an inclusive environment on the other. We stand for diversity and respect, which is why we see it as enriching to employ people from different backgrounds, ages, genders, sexual orientations, religions and abilities. Become part of the diverse team at VIG IT Digital Solutions GmbH, a proud member of Vienna Insurance Group!
